This blog post critically examines the efficacy of self-checkout systems in the retail industry, drawing insights from Amanda Mull's article in "The Atlantic" and Nathaniel Meyersohn's piece in CNN Business. Initially hailed for their potential to reduce labor costs and streamline customer experiences, these systems have faced significant challenges, including high setup costs, maintenance issues, and mixed customer reactions. The post further explores the transformative role of artificial intelligence in redefining self-checkouts. VisioLab's innovative AI-based solution, which leverages visual object detection technology, is highlighted as a game-changer that overcomes the limitations of traditional self-checkout systems, offering an efficient, cost-effective, and user-friendly alternative that promises immediate return on investment and enhanced customer satisfaction.

VisioLab shares the success story of their collaboration with Sodexo Live!, highlighting how their AI-powered self-checkout solution transformed the customer experience at live events. The technology, featuring a proprietary visual self-checkout and automated food recognition system, was piloted across several Sodexo Live! venues, leading to significantly reduced wait times, increased transaction accuracy, and a notable boost in revenue. The post details the efficiency of the VisioLab system, the positive impact on both staff and customers, and looks forward to further innovations in enhancing live event experiences.

Since the Corona crisis, there has been a real shortage of staff in catering establishments. Due to numerous lockdowns, they have been reorienting themselves professionally.

Self-service checkouts are the trend. According to an EHI study, self-service checkouts were already in use in more than 1,200 retail stores in August - in the restaurant trade, the checkout without cashier is still new.