Excellence in services for project success

Our principles revolve around operational excellence, seamless integration, and taking an active part in the change management process. These values steer our actions with the ultimate goal of achieving optimal success for each of our customers.
We make it work for you

Customer success

On-Site project operation
Continuous, reliable Customer support
Online staff training academy
See VisioLab Academy
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Service excellence

We make it work for you.

Our customer success department is teaming up with you pre-project, during and post installation. Guaranteeing that your staff has fun working with new technology.
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Pre-project coordination

Our customer success teams are supporting you with getting your imports right, understanding your operational needs and plan deployment.  

Go-live support

VisioLab's project manager arrive first in the morning, install the units and train your onsite staff on how to operate your new visual self-checkout.

Proactive support

During the first 6 weeks of your project, we closely monitor your onsite performance, give guidance and prepare material on how you succeed in long term.

100% Support guarantee

If you ever encounter any problem, there is always someone to reach via phone or email. We are managing our devices remotely and can guarantee a short resolution time.  
Online Staff Training

VisioLab Academy

Enabling your staff to become an 'AI-operator' through online courses and digital workshops in 11 languages - Enable your staff and hand out certificates.
Customer success

Online staff training

Our top priority is ensuring your success. We offer comprehensive support for project implementation and provide video training for optimal usage by each operator.
Employee training: At the start of your project, we provide an on-site training for all employees who use the system.
Online academy: Beyond that, our online video platform offers continuous training courses for every employee.
Focused customer success: Our primary goal is your success. We accompany you every step of the way, tailoring our solutions to meet your individual requirements.
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Answers to

Frequently asked questions

Everything you need to know about our product. Can’t find the answer you’re looking for? Please chat to our team.
How many images of an article are required for the system to function optimally?
One photo suffices for standardized items. For items with variations, such as with and without toppings, at least two photos are needed. For items like bottles, which are displayed both horizontally and vertically, multiple photos are required to capture all perspectives.
How should the dishes be presented?
The dishes should always be presented exactly as they were originally prepared and photographed.
What strategies are implemented to ensure all employees can effectively use the system?
To ensure all employees can effectively use the system, VisioLab offers comprehensive digital and analog training sessions. These sessions include an introduction to system functions, practical guides, and training materials for daily use. The training can be repeated at any time, and certificates can be issued for continued education.
How do you ensure smooth system operation and provide quick assistance for technical issues?
VisioLab provides comprehensive 24/7 support to address technical problems quickly and efficiently. Our highly qualified support team can resolve issues remotely or on-site. Additionally, customers receive regular system updates and maintenance to ensure smooth operation.
What customization options does VisioLab provide to address our specific business requirements?
VisioLab provides extensive customization options to meet your business's unique requirements. Our solution can be tailored to your specific menu, operating hours, and individual needs. We collaborate closely with you to ensure all customizations align with your expectations and operational objectives.
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Let's work together to elevate your business.

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